How to contact Customer Service?
Send us an email dlv1@jugaadmarketing.com
Or call our hotlines at +1 909-805-6619 during business hours
About Your Account
Q：Do I need to sign up before placing order?
A：Yes, sign up as a member. It is free of charge and allow you to access member only perks & discount.
Q：How to update my information?
A：Login into your account, and click on "My Account" to make any changes.
Order
Q：Can I order thru phone?
A：To ensure your privacy, we accept orders online only.
Q：Can I make change or cancel my order?
A：Once we ship your order, we cannot make change or cancel your order.
Payment
Q：How do I pay for my order?
A：We accept PayPal, Credit Cards & Debit Cards.
Q：Why does it show "gateway error" while I am paying?
A：Make sure your payment information is correct.
Q：Why did I receive a message alert from my bank but the order did not go through?
A：Your bank is alerting you of a pre-authorized amount. Contact your bank to make sure the transaction is being processed.
Refund
Q：When will I received refund??
A：Refund will be issued within 2 - 7 business days once the item is received and met all conditions described in the REFUND POLICY.
Fund should be released to original payment method in 2-7 business days depending on your bank's policy.